Privacy Policy

Northora (“Northora,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.northoragroup.ca, contact us, communicate with us regarding retail or wholesale opportunities, subscribe to communications, or otherwise interact with Northora.

Northora is an authorized online retailer and marketplace reseller operating in British Columbia, Canada.

1. Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Email address
• Telephone number
• Company or organization name
• Job title
• Business address
• Billing or shipping information
• Information submitted through website contact forms
• Communications you send to us
• Wholesale, retailer, distributor, or brand-partnership information
• Information required to establish or manage a business relationship
• Technical information such as IP address, browser type, device type, referring pages, and website activity
• Cookie and analytics information

We only collect personal information that is reasonably necessary for legitimate business purposes.

2. How We Collect Information

We may collect information when you:

• Visit our website
• Complete a contact or inquiry form
• Email or call us
• Request information about a retail, wholesale, distribution, or brand partnership
• Subscribe to updates or marketing communications
• Apply to do business with Northora
• Purchase from or otherwise interact with us through an approved sales channel
• Communicate with us through third-party platforms or marketplaces

Some technical information may be collected automatically through cookies, analytics technologies, web-server logs, and similar technologies.

3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries
• Communicate with customers, suppliers, distributors, manufacturers, and brand partners
• Evaluate potential wholesale and retail relationships
• Establish and administer business accounts
• Process and support orders where applicable
• Provide customer service
• Maintain business and transaction records
• Improve our website and business operations
• Analyze website usage and performance
• Protect against fraud, misuse, security threats, or unauthorized activity
• Comply with legal, tax, accounting, regulatory, and contractual requirements
• Send permitted business or marketing communications
• Enforce agreements or protect our legal rights

If we want to use personal information for a materially different purpose, we will obtain consent where required by law.

4. Consent

Where required, Northora obtains consent before collecting, using, or disclosing personal information.

Consent may be express or implied depending on the circumstances, the sensitivity of the information, and applicable law.

You may withdraw consent at any time, subject to legal, contractual, or operational restrictions.

Withdrawing consent may limit our ability to provide certain services or maintain a business relationship with you.

5. Marketing Communications

Northora may send commercial electronic communications where permitted by applicable Canadian law.

Where required, we obtain consent before sending marketing or promotional messages.

Our commercial electronic messages will include appropriate identification and contact information and, where required, an unsubscribe mechanism.

You may unsubscribe at any time using the unsubscribe instructions contained in the message or by contacting us at:

sales@northoragroup.ca

We will process valid unsubscribe requests in accordance with applicable law.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Operate and secure the website
• Remember preferences
• Understand how visitors use our website
• Measure website traffic and performance
• Improve website functionality and content

Depending on the services used on our website, third parties such as analytics, hosting, security, or advertising providers may also place cookies or similar technologies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Service Providers

We may use third-party service providers to support our business, including providers of:

• Website hosting
• Email services
• Cloud storage
• Analytics
• Customer relationship management
• Payment processing
• Shipping and logistics
• Accounting
• Fraud prevention
• Customer support
• Marketplace and e-commerce services

These providers may process personal information on our behalf only as reasonably necessary to provide their services.

Northora remains responsible for personal information under its control, including information transferred to third parties for processing.

8. Amazon and Other Marketplaces

Northora may sell products through Amazon.ca and other approved marketplaces.

When you purchase through a third-party marketplace, that marketplace independently collects and processes certain personal information according to its own privacy policy and terms.

Northora may receive limited information from marketplaces as necessary to:

• Fulfill or support orders
• Provide customer service
• Manage returns or refunds
• Address product or account issues
• Maintain required business records

We do not control the privacy practices of third-party marketplaces.

9. Disclosure of Personal Information

Northora does not sell personal information.

We may disclose information where reasonably necessary to:

• Service providers acting on our behalf
• Shipping or fulfillment providers
• Payment processors
• Professional advisers such as accountants, lawyers, or insurers
• Business partners where you have requested or consented to the disclosure
• Government agencies, regulators, courts, or law-enforcement authorities where required by law
• Protect Northora, our customers, partners, property, or legal rights

If Northora undergoes a merger, acquisition, financing, restructuring, or sale of business assets, information may be transferred as part of that transaction, subject to appropriate privacy safeguards.

10. International Processing

Some of our service providers may process or store information outside Canada, including in the United States or other jurisdictions.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, government agencies, or law-enforcement authorities in that jurisdiction.

We take reasonable steps to ensure service providers protect personal information appropriately.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes for which it was collected
• Maintain business and transaction records
• Meet contractual obligations
• Comply with tax, accounting, legal, and regulatory requirements
• Resolve disputes
• Protect legitimate business interests

Information that is no longer required will be securely deleted, destroyed, or anonymized where appropriate.

12. Security

Northora uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Unauthorized disclosure
• Alteration
• Destruction

However, no internet transmission, email communication, or electronic storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Subject to applicable law, you may request:

• Information about the personal information we hold about you
• Access to your personal information
• Correction of inaccurate or incomplete information
• Withdrawal of consent where applicable
• Information about how your personal information has been used or disclosed
• Deletion of information where we are not legally required to retain it

To make a privacy request, contact us at:

sales@northoragroup.ca

We may need to verify your identity before processing a request.

14. Children's Privacy

Northora's website and business services are not intended for children under the age of 13.

We do not knowingly collect personal information directly from children through our website.

If we learn that personal information from a child has been collected unintentionally, we will take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to websites operated by manufacturers, brands, marketplaces, distributors, social-media platforms, or other third parties.

Northora is not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• Changes to our website
• New technologies
• Changes to applicable privacy laws
• Changes to our information-handling practices

The updated policy will be posted on this page with a revised effective date.

We encourage visitors to review this Privacy Policy periodically.

17. Privacy Officer and Contact Information

Northora has designated a Privacy Officer responsible for questions and concerns regarding our privacy practices.

Privacy Officer

Northora

British Columbia, Canada

Email: sales@northoragroup.ca

Website: www.northoragroup.ca

Phone: +1 (236) 888-7878

For privacy-related questions, access or correction requests, complaints, or concerns, please contact us using the information above.